Refund policy
Our 30-Day Happiness Guarantee
We want you and your pet to love LickWell. If for any reason you're not completely satisfied within 30 days of receiving your order, we'll make it right — no questions asked.
You don't need to return the product to get a refund. Simply contact us, tell us what went wrong, and we'll issue a full refund to your original payment method. You keep the mat.
How to Request a Refund
To start a return or refund, email us at Getlickwell.com with:
- Your order number
- A brief description of the issue
- A photo if the item arrived damaged or defective
We'll respond within 24 business hours and process your refund within 3–5 business days back to your original payment method.
Damaged or Defective Items
If your lick mat arrives damaged, defective, or not as described, please contact us immediately at Getlickwell.com with a photo of the item. We'll send a replacement or issue a full refund right away — your choice.
Wrong Item Received
If you received the wrong shape or color, contact us and we'll send the correct item at no charge. You're welcome to keep the wrong one too.
Refund Timeline
Once approved, refunds are processed within 3–5 business days and will appear on your original payment method within 5–10 business days depending on your bank.
Exceptions
We do not offer refunds on orders that have already been refunded once, or on orders placed more than 30 days ago. If you're outside the 30-day window but have a genuine issue, reach out anyway — we'll do our best to help.
Contact Us
Questions about your order? Email Getlickwell.com. We're a small team that genuinely cares about every customer and every pet.